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Cancellation & Refund Policy

 

How do I get a defective item, ordered on Pustakam.org, replaced?

All physical products sold on Pustakam.org are covered under our Replacement Policy. Notify us of any manufacturing defects or product damages at the time of delivery or within 1 day from the date of delivery, and we will issue a brand new replacement to you at no extra cost.

In order to get a defective item replaced

·         Contact Customer Care via the Contact Us Page, within 1 day from the date of delivery.

·         The defective product or part will be recalled and a replacement will be shipped immediately.

Please note -

·         Replacement can be for the entire product or part(s) of the product subject to availability of the same with Pustakam.org.

·         Replacement is offered for the products sold by Pustakam.org only.

 

How do I cancel an order on Pustakam.org? Alternatively, how do I return a product ordered on Pustakam.org?

For outright cancellations by you:

If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped, you can do one of the following:

1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.

2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 1 Day Replacement Guarantee above.

 

Note:  If you receive a package that is open or looks to have been tampered with, do not accept it. Contact our Customer Care via the Contact Us Page, and we will have the issue quickly resolved.

 

Following shall not be eligible for return or replacement -

• Damages due to misuse of product;

• Incidental damage due to malfunctioning of product;

• Any consumable item which has been used or installed;

• Products with tampered or missing serial / UPC numbers;

 

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take Pustakam.org a maximum of 1-2 business days to cancel the order and initiate refund. You will be notified of the same.

If you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Pustakam.org.